Decision summary
Use this page when answering delivery-record and batch-control questions for digital code buyers.
Buyers should store digital code delivery records by batch, not only by chat thread. Each record should include supplier quote, product type, region, denomination or duration, quantity, payment TXID, delivery timestamp, delivery channel, internal owner, batch ID, and any support or claim notes.
Create a repeatable order record before increasing volume or adding regions.
Delivery record fields
- Batch structure: Use a batch ID for each supplier delivery.
- Access control: Restrict raw-code files to approved fulfillment or inventory roles.
- Delivery timestamp: Record when and where the delivery note was opened.
- Support continuity: Keep support notes tied to the batch without exposing raw codes broadly.
Three-record storage model
| Record | Store here | Do not store here |
|---|---|---|
| Order and batch ledger | Supplier and order references, product type, region, denomination or duration, quantity, payment TXID, delivery timestamp, owner, and batch ID. | Full raw codes in a broadly accessible spreadsheet or ticket. |
| Restricted inventory store | Raw code file or code records, internal item IDs, access permissions, and inventory state. | General finance commentary or customer-support notes unrelated to fulfillment. |
| Support or claim record | Customer or marketplace order ID, batch ID, internal code-record ID, delivery event, listing snapshot, customer report, and review outcome. | The full code when a masked or internal reference is sufficient for the support role. |
Control boundary: retention periods, encryption, access logging, and deletion rules depend on the buyer’s contracts, legal obligations, and security policy. This page defines the record relationships, not a universal retention schedule.
Worked support handoff
A delivery arrives under illustrative batch DEL-BATCH-014. Operations creates the batch ledger and stores raw inventory in the restricted system. Fulfillment maps internal item CODE-027 to marketplace order ORDER-7421. If a claim opens, support can see the order, batch, delivery event, listing copy, and masked item reference; only an authorized reviewer opens the raw code record. The review outcome is then written back to the claim and batch trail.
FAQ
Should delivery records live only in email or chat?
No. Chat history is not enough for finance or support review. Keep a structured order record.
Who should access raw code files?
Only the roles that need fulfillment access should view raw code inventory.
What is the most important delivery field?
Batch ID and delivery timestamp are critical because they connect supplier delivery to customer support cases.
Related pages
Trust context
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Last updated: 2026-09-01